Terms and Conditions of Service

1 • Preliminary Provisions

Unless otherwise stipulated in writing and signed by the Parties, these GTCs apply in their entirety to any Service offer and to any Service sold by the Seller to the Client. They constitute the essential and determining conditions and prevail over any other document issued by the Client, whatever its terms, even if communicated after the GTCs. They also prevail over any brochures and catalogues issued by the Seller, which are for information purposes only.
Therefore, any Service Order placed with the Seller implies the Client’s unreserved acceptance of the GTCs.

2. Definitions

The terms and expressions in these GTCs beginning with a capital letter, whether used in the singular or plural, or conjugated, shall have the following meanings:

“Beneficiary”: refers to the person(s) using the Services Ordered by the Client;

“Exchange Vouchers”: refers to the vouchers sent by the Seller allowing participation in a discovery workshop included in the Client’s Order, if applicable;

“GTC”: refers to these General Terms and Conditions of Service, which the Seller reserves the right to amend at any time;

“Cité Nocturne”: refers to all Puy du Fou hotels (La Villa Gallo-Romaine, Les Iles de Clovis, Le Camp du Drap d’Or, La Citadelle, Le Grand Siècle and Logis de Lescure), excluding third-party hotels resold by Puy du Fou;

“Client”: refers to any natural person dealing directly with the Seller for the acquisition of Services, whether (i) an individual Client or a group not exceeding nineteen (19) persons, or (ii) a Group of individuals consisting of at least twenty (20) persons, benefiting from a specific preferential rate. Unless expressly stated otherwise, these GTCs apply equally to individual Clients and Groups of individuals.

“Order”: refers to the Client’s confirmed order of Services with the Seller;

“Meal Coupons”: refers to coupons issued by the Seller and redeemable at takeaway food outlets within Puy du Fou;

“Travel Documents”: generically refers to all documents issued by the Seller allowing the Beneficiary to access the reserved Services. This term includes Access Tickets, Exchange Vouchers, Meal Coupons and Order Summaries as defined herein.

“Package Stays”: refers to packages combining several Services, including at least one accommodation service and one Access Ticket; “Parties”: jointly refers to the Seller and the Client;

“Services”: refers to the services offered for sale and/or sold together or separately by the Seller, and in particular: Access Tickets, Annual Pass, Emotion Pass, accommodation, catering, mobility solutions, and related services;

“Puy du Fou”: refers to the Puy du Fou France park, including its hotels and the Cinéscénie show.

“Order Summary”: refers to the summary document sent by the Seller allowing access to certain ordered Services, particularly when booking a meal in a Puy du Fou France restaurant, accommodation, or mobility solution;

“Season”: refers to the opening days of the Puy du Fou France park during a calendar year;

“Website”: refers to the Seller’s website accessible at www.puydufou.com;

“Access Tickets”: refers to entry tickets to the Puy du Fou France park and/or tickets to the Cinéscénie show, depending on the Services Ordered;

“Seller”: refers to:
-    regarding Cinéscénie Access Tickets, the ASSOCIATION POUR LA MISE EN VALEUR DU CHATEAU ET DU PAYS DU PUY DU FOU;
-    regarding other Services, SAS PUY DU FOU FRANCE.

3. Ordering Services

3.1 Placing an Order

The Client’s Order may be placed, for up to 19 persons:
-    At the Seller’s ticket offices, located at Puy du Fou, 85590 Les Epesses;
-    By telephone at +33 (0) 820 09 10 10 from 9 a.m. to 6 p.m., Monday to Friday (€0.12 incl. VAT per minute, plus standard call charge) or at +33 (0) 2 21 67 55 00 for persons with disabilities only;
-    On the Seller’s Website, for certain Services only, excluding some preferential rates.

Orders for Groups of individuals benefiting from group preferential rates may be placed through the same sales channels as for individual Clients.
In any case, access to the Services by the Client is subject to the prior and effective receipt by the Seller of full payment of their price.
In the Order, the Client specifies the date and details of the desired Services, their delivery and billing address (postal or email), where applicable the names of Beneficiaries, any requests for cancellation insurance, and, where appropriate, the elements and conditions required to benefit from a preferential rate.

Online Ordering Procedure on the Website: Orders are placed in French or English. The Client selects the Services for a specific date and adds them to their cart. They must fill out the form provided and create a personal account on the Website or log in if they already have one. After clicking “Order,” they enter their information in the required fields (a return to the previous step is always possible to modify entries), then verify the Order, including the designation, price and payment terms of the Services, handling fees, delivery conditions for Access Tickets, Exchange Vouchers, Order Summaries and the standard information form, before validating it. The Seller will acknowledge receipt by one or more emails, attaching the invoice, Access Tickets, Order Summaries and Exchange Vouchers, if applicable.
The personal account login and password are confidential and for the Client’s sole use. The Seller cannot be held responsible for direct or indirect damages resulting from access to the Website, particularly identity theft or use of the Website and/or its information, including inaccessibility, data loss, damage, destruction or viruses that may affect the Client’s computer equipment and/or the presence of viruses on its site. The Client expressly waives any claim against the Seller for data loss, malfunction or service interruption caused by a technical issue, whether for direct or indirect damages resulting therefrom.
 

3.2 Order Effect

The Order is firm and final for the Client, who may only cancel or modify it under the conditions set out in the GTC. It becomes firm and final for the Seller after full payment by the Client and written confirmation (hereinafter “Confirmation”) of the Order by the Seller, by electronic or postal means.
After placing a definitive Order, the Client may contact the Reservations Team – Visitor Relations Department at +33 (0)2 51 64 23 88 for any additions or modifications.

4. Prices

The prices of Services are those indicated on the Website or, for dining Services, on the menu. They are expressed in euros, inclusive of VAT. They do not include shipping fees for Travel Documents, tourist tax, or Clients’ and/or Beneficiaries’ personal expenses, accommodation or meals (unless included in a Package Stay or Services already covered by Exchange Vouchers or Order Summaries), or the cost of any cancellation insurance taken out by the Client.
To benefit from the preferential “Advance booking” rate applicable to certain Services, particularly dated Access Tickets, the Client must place the Order at least 72 hours before the date of the first day of Service execution (subject to availability).
The rate applicable for 2-, 3-, or 4-day Access Tickets corresponds to the rate applicable on the first day of entry to Puy du Fou France.
When the rate depends on children’s ages, the age considered is that of the children on the first day of Service execution. This rate applies only to children aged 3 to 11 inclusive. Proof of children’s ages may be requested at any time by the Seller’s staff; if no such proof is presented, the adult rate will apply.
Similarly, when the Client benefits from a preferential rate based on specific status (such as student, large family, or person with a disability), valid proof must be provided within the time and in the manner indicated when ordering. If no valid proof is presented within the allotted time, the Seller reserves the right to cancel the Order without refund.
Furthermore, the validity of the proof may be checked at any time by the Seller’s staff. If the Client cannot present valid proof at the time of inspection, the adult rate will apply. Should the Client refuse to pay the difference due between the reduced rate and the applicable adult rate, the Seller reserves the right to refuse entry to Puy du Fou, without refund.

5. Payment Terms

Orders at the ticket office: payment must be made in full at the time of ordering, by bank card payable to the Seller, in cash, by holiday vouchers, or by any other payment method specifically accepted by the Seller.
Remote Orders (telephone, email, Website): payment must be made in full by bank card at the time of the Order, via a secure process. Payment for telephone reservations may, at the Client’s choice, be made in instalments under Article 23 of these GTC, or also with ANCV digital holiday vouchers, provided the Order is placed at least 15 days before the visit date.

6. Delivery of Travel Documents

Travel Documents will be, once payment for the Order is completed, or if the Client opts for instalment payment under Article 23 of these GTC, upon acceptance of the Client’s file by the Seller’s payment partner (the “Payment Partner”), either sent by post (at the Client’s expense) to the address provided when ordering, sent by email, or, upon the Client’s request, collected from the Seller’s ticket office (in which case the Client alone is responsible for collecting the pre-ordered tickets on the dates and times of the Services).

In case of loss or damage of Access Tickets, Exchange Vouchers and/or Order Summaries, the Client must inform the Seller as soon as possible and no later than 48 hours before the first day of Service execution, and collect regenerated tickets from the Seller’s ticket office on the day of entry to Puy du Fou. In case of loss or damage of Meal Coupons, the Seller cannot issue replacements; the Client may purchase new ones if necessary. The Seller cannot be held responsible for any fraudulent use of Access Tickets, Exchange Vouchers or Order Summaries by a third party.
The Client is not authorized to offer the Services or Puy du Fou gift cards as any promotional gift, premium or lottery prize.

7. Conditions of Services

Dated Access Tickets, Exchange Vouchers and Order Summaries are valid only for the specified date(s). Undated Access Tickets are valid on any date during the Season. 2-, 3- or 4-day Access Tickets are valid only for consecutive days.
In the event of a dispute regarding nominative Travel Documents, the Seller’s or the relevant establishments’ staff may request proof of identity from any Beneficiary. Failure to present such proof may result in the Seller refusing access to Puy du Fou without refund.
The conditions for providing accommodation are indicated on the Order Summary for accommodation services.
If arriving outside reception opening hours, the Client must contact the accommodation directly (details appear on the accommodation summary) to obtain access instructions.
The nature, characteristics and comfort level of the Services, including accommodation, are as described in brochures and/or on the Website.

Services are provided in French.

In the event of exceptional circumstances or force majeure, the accommodation reserves the right to accommodate the Client and/or Beneficiaries, in whole or in part, in nearby accommodation, possibly belonging to third parties, at no extra cost and without any additional compensation.
Puy du Fou restaurants are accessible only to Clients holding a Pass Talent, Annual Pass, Pass Puyfolais or an Access Ticket to Puy du Fou France on the same day. Exceptionally, Cité Nocturne restaurants are accessible without an Access Ticket upon prior reservation. Priority access is given to Clients with a reservation at the corresponding hotel for that same day. In any case, the Seller cannot guarantee restaurant availability without prior booking. For pre-booked dining Services, the Client must arrive at the restaurant at the indicated time and give their name and reservation number as shown on their Order Summary. The Client may be asked to present ID and their Order Summary.
Meal Coupons are accepted only at takeaway outlets within Puy du Fou and are valid only during the corresponding Season.
The Seller can provide Services adapted to persons with disabilities, subject to availability. To benefit, the Client must notify the Seller by phone when booking. Proof of disability may be requested at any time to obtain preferential rates. Failure to present such proof will result in application of the corresponding adult or child rate. If the Client refuses to pay the price difference, the Seller reserves the right to refuse entry to Puy du Fou without refund.

Pets are not permitted on-site so as not to disturb Puy du Fou’s animals. A dog boarding facility may host Clients’ and/or Beneficiaries’ dogs upon telephone reservation, subject to availability and specific conditions.
Minors must be accompanied by a parent or another authorized adult.
The Emotion Pass offers free seating in the designated area, subject to arrival at least 10 minutes before the show starts and availability.
Seller staff are available to assist or advise Clients regarding contract performance and can be reached at +33 (0) 2 51 64 23 88, by email at contact@puydufou.com, or at Puy du Fou, Manoir de Charette, 85590 Les Epesses.

Specific conditions for the Annual Pass: Annual Passes, adult or child, grant access to Puy du Fou under the conditions defined at purchase, for all or part of the corresponding Season. Each Annual Pass is personal, non-transferable and non-refundable. ID may be requested at each use.
For children turning 3 during the Season:
-    the Annual Pass is payable (child rate) for those born between January 1 and June 30 of the Season;
-    the Annual Pass is free for those born between July 1 and December 31 of the Season.
For children turning 12 during the Season:
-    the rate for those born between January 1 and June 30 is the adult rate;
-    the rate for those born between July 1 and December 31 is the child rate.
An Annual Pass may only be exchanged for another Annual Pass of higher value, subject to payment of the price difference. Such an exchange is only possible if the Pass has never been used. The number of Premium Annual Passes being limited, this type of exchange depends on availability.

Specific conditions for the Cinéscénie: the Cinéscénie ticket is dated and valid only for the reserved performance. Each paid Cinéscénie ticket corresponds to an assigned seat. Children with free admission must sit on their guardian’s lap throughout the performance. The number of free admissions may not exceed the number of paid tickets. Seats must be occupied by 10:00 p.m. in June–July and 9:30 p.m. in August–September, failing which access will be denied without refund.

Specific conditions for Discovery Workshops: for bookable discovery workshops, minors must be accompanied by a parent or authorized adult holding a paid ticket.
Beneficiaries must arrive at the meeting point indicated on the corresponding Exchange Voucher 20 minutes before the start time. Once the workshop has started, entry will no longer be possible. If not present on the specified date, time and place, access to the workshop cannot be exchanged, postponed or refunded. Any other rescheduling, refund or exchange will be made under the conditions defined below.

Specific conditions for Gift Boxes and Gift Cards: Gift boxes and gift cards are single-use; they cannot be returned, exchanged or refunded, even partially. They are not replaced in case of loss, theft, damage or expiry. They are valid only for booking Access Tickets, Package Stays or Exchange Vouchers during the indicated periods available on the Puy du Fou Website, subject to availability. Booking of Access Tickets, Package Stays or Exchange Vouchers is mandatory within two months following the purchase date shown on the box or gift card. Puy du Fou reserves the right to unilaterally modify and/or remove, without notice, Services included in gift boxes or gift cards without compensation to the holder.
 

8. Compliance with Internal Rules and Applicable Laws and Regulations

Compliance with Puy du Fou’s internal rules is mandatory for Clients and Beneficiaries throughout the site. In case of fraud, theft, behavior contrary to public order or morality within Puy du Fou, misuse of a Pass, or any breach of internal rules and/or applicable laws and regulations, the Seller’s or the establishment’s staff may expel any offender without appeal. Expelled Clients and/or Beneficiaries will not be entitled to any refund. The Seller may also cancel all ongoing reservations between the Parties. If the offender holds an Annual Pass, it may be revoked and deactivated, temporarily or permanently, by the Seller, without compensation or refund. If a Pass is deactivated during the current season for the reasons mentioned above, the loyalty benefit will be lost, and future allocations may be suspended.

9. Mobility Solution Services

Mobility solution Services to or from Puy du Fou are available primarily to Beneficiaries holding an Access Ticket for the same day, upon reservation and subject to availability. Final departure and arrival times will be communicated to the Client no later than seven days before the visit. These Services are provided only for a minimum of two people requesting them. Below this threshold, transport Services will be canceled by the Seller.
The Seller cannot be held responsible for a Client’s or Beneficiary’s late arrival at the station or airport causing them to miss their booked shuttle. Similarly, the Seller cannot be held responsible for the shuttle’s late arrival at the station or airport causing the Client to miss their connecting transportation.

10. Complaints

The Client must notify the Seller as soon as possible, given the circumstances, of any non-compliance observed during the execution of a travel service included in the contract. Any complaint relating to Services must be sent by registered letter with acknowledgment of receipt, along with supporting documents such as Access Tickets, Exchange Vouchers, accommodation Order Summaries and restaurant booking confirmations showing the number of Beneficiaries, to the Seller within 15 days from the Service date, failing which it will not be admissible. Any consumer may use a free mediation procedure through the Tourism and Travel Mediator under the terms set out on www.mtv.travel, either after receiving a negative response from the Seller to their complaint, or if the Seller fails to respond within 60 days, and within one year of the written complaint sent to the Seller.

11. Modifications by the Client

No modification may be requested by the Beneficiary.
11.1. Up to 30 days before the start of Services (date of receipt by the Seller), the Client may modify the date of Service execution or certain Services, only during the same Season as the Order, for any reason, subject to availability and payment of any resulting price difference. No refund can be made.
To do so, the Client must send a written modification request by registered mail to: Puy du Fou France, Reservations Team, Puy du Fou, CS 70025, 85590 Les Epesses. The Travel Documents delivered to or collected by the Client must be attached.
If the Access Tickets, Exchange Vouchers and Order Summaries were sent by email, the Client may send a modification request by email to contact@puydufou.com.
Such modification entails a €25 incl. VAT handling fee billed by the Seller.
11.2. Within 30 days before the start of Services, such Services are neither exchangeable nor deferrable.
Any modification request received within 30 days before the start of Services will be considered a cancellation under Article 12 “Cancellation by the Client.”

11.3. If the request concerns a reduction in the number of Beneficiaries or cancellation of one or more ordered Services, the modification will be considered a cancellation under Article 12 “Cancellation by the Client.”
 

12. Cancellation by the Client

No cancellation may be requested by the Beneficiary if they are not the Client.
The Client may cancel their entire Order, for any reason, subject to the following cancellation fees:

To do so, the Client must send a written cancellation request by registered mail to: Puy du Fou France, Reservations Team, Puy du Fou, CS 70025, 85590 Les Epesses. The Travel Documents delivered or collected must be attached to the cancellation request.

If the Access Tickets, Exchange Vouchers and Order Summaries were sent by email, the Client may send the cancellation request by email to contact@puydufou.com.
Partial cancellation is not possible.
The fees set out in this Article do not apply if the cancellation is covered by cancellation insurance taken out by the Client under Article 16.

13. No-Show of the Client and/or Beneficiaries on the Scheduled Day

13.1. Services are neither exchangeable, deferrable nor refundable in the event of no-show by the Client and/or Beneficiary on the specified day or time.

13.2. Regarding dining Services with a reservation, in case of a Client’s or Beneficiary’s delay, they may, at the Seller’s discretion, be redirected to another dining location. If the alternate location has a lower price, no refund will be issued; if higher, the Client or Beneficiary must pay the full rate of the new restaurant.
 

14. Transfer of the Order by the Client

The Client may, by giving at least seven days’ notice before the start of Services (date of receipt by the Seller), transfer the contract to another person (the “Transferee”) meeting all applicable conditions.

To do so, the Client must send a written request to the Seller containing the following: file number; Client’s name, surname, postal and email address; Transferee’s name, surname, postal and email address; stay start date and duration. This request must be signed by both Client and Transferee.
It must be sent by registered mail to: Puy du Fou France, Reservations Team, Puy du Fou, CS 70025, 85590 Les Epesses, with the Travel Documents and payment of handling fees.
If the Access Tickets, Exchange Vouchers and Order Summaries were sent by email, the Client may send the request by email to contact@puydufou.com.
After receipt of the notification and handling fee payment, a reservation confirmation will be sent to the Transferee.
A €25 incl. VAT handling fee will be charged by the Seller to the Client.
The Client and Transferee are jointly liable for full payment of the reservation price and any additional costs arising from the transfer (shipping, rebooking, etc.). Furthermore, the Client guarantees the Seller against any non-performance or improper performance of the Order by the Transferee and any violation of the GTC.
The insurance contract described in Article 16 “Cancellation Insurance” taken out by the Client cannot be transferred to the Transferee, and the corresponding amount will be forfeited.
 

15. Right of Withdrawal (Article L 221-28(12°) of the French Consumer Code)

The right of withdrawal cannot be exercised for contracts for accommodation services other than residential accommodation, goods transportation services, car rentals, catering, or leisure activities that must be provided on a specific date or period.
The Client therefore has no right of withdrawal.

16. Cancellation Insurance

At the Client’s request when placing the Order, cancellation and interruption insurance may be taken out with the company AWP P&C (policy no. 303.882), allowing reimbursement of the Service amounts to the Client under the terms of the insurance policy in effect on the Order date.
The sums retained by the Seller in case of cancellation by the Client, in accordance with the cancellation fee schedule in Article 12, constitute termination compensation for damages resulting from the Client’s default. These amounts may be covered by the cancellation insurance, if taken out.
More information on cancellation conditions for purchases on the website www.puydufou.com: Puy du Fou Cancellation Insurance – Online
More information on cancellation conditions for purchases made through a travel agency, ticket office, or Puy du Fou reservation service: Puy du Fou Cancellation Insurance – Offline

17. Modification and Cancellation by the Seller

The Seller may at any time remove or modify the Services offered in its brochures and/or on its Website, and may offer certain Services only during specific periods of the Season. The Seller may close, change or cancel certain shows, restaurants, or Services without notice.
When, before the execution date, performance of one of the essential Services (meaning only: access to the Puy du Fou France park or Cinéscénie show and accommodation Services) becomes impossible due to an external event beyond the Seller’s control, the Seller will inform the Client as soon as possible and propose a modification to the Order by mail, email or telephone. The Client then has the option to:
-    either request termination of the Order, without penalty or fees and with a full refund, by registered mail with acknowledgment of receipt within the period stated below after the modification proposal;
-    or accept the modification proposed by the Seller.
The Client must inform the Seller in writing of their choice within a period not exceeding either ten days or the day before the Services begin. Failure to respond implies acceptance of the modification.
When, during the Client’s stay at Puy du Fou, one of the essential Services cannot be provided by the Seller for a reason other than force majeure, the Seller will, where possible, offer a replacement Service.
In case of cancellation by the Seller or Cinéscénie organizer of a Cinéscénie performance, provided that the cancellation occurs before half the show has been performed, Cinéscénie tickets will be fully refunded upon request. The request must be made in writing with supporting documents (including Access Ticket) within 20 days of cancellation, failing which it will not be accepted.
If, before execution, a non-essential Service in the Order cannot be performed due to an external event beyond the Seller’s control, the Seller will inform the Client as soon as possible and propose a modification by mail, email or telephone. The Client then has the option to:
-    either request a refund of only the affected Service, without penalty or fees, by registered mail within ten days of the modification proposal;
-    or accept the modification proposed by the Seller. Failure to respond implies acceptance.

18. Intellectual Property

The Seller retains full ownership of its intellectual property rights, including its trademarks and other identifying signs. The Client shall not copy or imitate them, directly or indirectly. Any reproduction of the Seller’s trademarks or identification signs requires prior written authorization from the Seller.

19. Personal Data

In accordance with applicable laws and regulations on personal data processing, in particular Law No. 78-17 of January 6, 1978, as amended, on Information Technology, Files and Liberties, and EU Regulation No. 2016/679 of April 27, 2016, Clients and Beneficiaries have the right to access, rectify, object to, delete, transfer, and limit processing of their personal data. This right can be exercised by writing to the Seller at mesdonnees@puydufou.com or by post to Puy du Fou France, Reservations Team – Visitor Relations Department, CS 70025, 85590 Les Epesses, indicating their full name and address.
Subject to the Client’s consent at the time of the Order, this data is processed to provide information on the Seller’s Services and offers. Personal data may also be shared with the Seller’s partners when necessary for Service execution, including accommodation and catering partners. Puy du Fou’s personal data protection policy is available on www.puydufou.com.
 

Bloctel: In accordance with Article L.223-2 of the French Consumer Code, the Client is informed of their right to register on the “Bloctel” list to opt out of telemarketing at www.bloctel.gouv.fr.

The Website may include links to other websites or Internet sources. Since Puy du Fou cannot control these external sites and sources, it cannot be held responsible for their availability or for any content, advertising, products, services or material available on or from them. Activating such links is the user’s sole responsibility. Non-affiliated sites are subject to their own terms of use.

20. Liability

When selling “Package Stays,” Puy du Fou is responsible for proper execution of all travel services included in the contract in accordance with Articles L.211-16 et seq. of the French Tourism Code.
The Seller cannot be held liable for non-performance or improper performance of the Order or non-compliance with the GTCs caused by the Client and/or Beneficiary, by an unforeseeable and unavoidable act of a third party, or by exceptional and unavoidable circumstances. The Seller will never be liable for indirect damages. The Seller is not responsible for pre- or post-transport arrangements made independently by the Client or a Beneficiary. The Seller recommends allowing at least a three-hour connection time and purchasing refundable or flexible tickets to avoid potential financial loss.
Except for personal injury, intentional or negligent damage, or the following paragraph, compensation owed by the Seller shall not exceed three times the total price of the trip or stay.
If a Client fails to store valuables over €100 in the hotel room’s locked safe, this will be deemed negligence, and no damages will be payable by the Seller under Article 1953 of the Civil Code.

21. Force Majeure

In addition to circumstances typically recognized by French case law as force majeure, the Seller’s obligations are automatically suspended without liability in the event of force majeure or any event beyond its control preventing normal execution of the Order, including: bad weather, flooding, fire, epidemic, cyberattack, logistical failure, strike or lockout at the Seller’s or its suppliers’, supply issues, administrative decisions, riots, vandalism, equipment accidents, transport delays or blockages, suppliers’ force majeure, or any cause resulting in full or partial shutdown for the Seller or its suppliers. The Seller will inform the Client by mail or email, specifying affected Services. If the event of force majeure or its consequences last more than 20 days from such notice, each Party may cancel the affected part of the Order by registered letter, without any compensation or penalty.

22. Seller’s Insurance

The Seller’s professional liability insurance covers bodily, material, and consequential immaterial damages. Geographic coverage: worldwide, except the United States, Canada, and countries under embargo by EU, UK, or US regulations. The insured limits are €15,000,000 for bodily injury and €2,500,000 for material and consequential immaterial damages.

23. Amendments to the GTCs

The Seller reserves the right to modify the GTCs at any time without notice. Such changes are made by updating and dating the terms. These modifications apply only to Orders placed thereafter. The Client must therefore review the general and specific conditions when booking to ensure awareness of the applicable terms.

24. Instalment Payment Terms

The Seller has a payment service partnership with the Payment Partner to offer Clients an instalment payment option. The Seller may withdraw this option at any time if the partnership ends.
The Payment Partner offers a financing solution called “Payment in X instalments” or “Instalment Payment,” allowing Orders to be paid over several payments, with no limit on amount, within 90 days maximum.
Subscription Terms: Instalment Payment is reserved for individuals (adults) residing in France and using a Visa or MasterCard for payment. The card’s validity must extend beyond the last payment date. Electron, Maestro, e-cards, Indigo, and American Express are not accepted.
When confirming the Order, the Client may select the Payment Partner’s instalment service. If chosen, the Client’s details are sent to the Payment Partner, who, subject to approval, offers a payment schedule. Supporting documents may be requested.
Once accepted, the Client must pay the first instalment including applicable fees. Remaining instalments are debited per the provided schedule.
If the Client applies for financing through the Payment Partner, their Order information is shared for credit assessment, management, and recovery. The Payment Partner reserves the right to approve or reject the request.

Withdrawal of Acceptance: Under Articles L.222–7 et seq. of the Consumer Code, the Client has 14 calendar days to withdraw from the financing, by returning the printed form below by registered mail with acknowledgment of receipt. The Client must contact the Seller within 24 hours of sending the withdrawal to arrange payment of the Order; otherwise, it may be cancelled by the Seller with cancellation fees as per these GTCs.
Instalment Payment allows the Client to pay as follows:
-    a mandatory down payment, debited on Order confirmation, covering part of the Order and a fee of X% of the total, if fees are not waived;
-    distribution of the remaining balance over the remaining instalments as per the schedule.

Client Fees: The Client will bear the following fees:
-    1.5% of the transaction total for payment in 3 instalments;
-    2.3% of the transaction total for payment in 4 instalments.
These fees are owed to the Payment Partner and are non-refundable, even in case of cancellation by the Seller or Client, nor covered by cancellation insurance.
 

25. Contact Information

-    Seller and Organizer (except Cinéscénie): SAS PUY DU FOU FRANCE, Puy du Fou, 85590 Les Epesses,
RCS LA ROCHE-SUR-YON 347 490 070
Registered with the Register of Travel and Holiday Operators: ATOUT FRANCE IM085110016.
Entertainment licenses: 1- L-R-2022-010912, 2- L-R-2022-010188, 3- L-R-2022-010191, EU VAT No.: FR 67 347 490 070
-    Guarantor: GROUPAMA ASSURANCE-CREDIT & CAUTION - 3 Place Marcel Paul – 92000 Nanterre, FRANCE.
-    Insurer: ACM IARD SA, 4 rue Frédéric-Guillaume Raiffeisen – 67000 Strasbourg.
-    Seller and Organizer of Cinéscénie: Association pour la Mise en Valeur du Château et du Pays du Puy du Fou – Puy du Fou – 85590 Les Epesses, non-profit association under French Law 1901, registered with the Prefecture of Vendée under No. W852001216, SIRET 312 772 981 00022, Entertainment Licenses: 1- L-R-2022-010202, 2- L-R-2022-010054, 3- L-R-2022-010185
• Mediator: Postal address: MTV – MEDIATION TOURISME VOYAGE - Service dépôt des saisines - BP 80303 - 75823 PARIS cedex 17; Website: https://www.mtv.travel/.

26. Disputes

The GTCs and Order execution are governed by French law. Any dispute relating to the conclusion, performance, interpretation or termination of the Order will be submitted to French courts, subject to (i) professionals for whom jurisdiction is assigned to the Commercial Court of Poitiers, and (ii) where applicable, mandatory rules of the Client’s country of residence if the Client is a non-professional residing abroad in a state where the Seller conducts business.

27. General Provisions

The Seller’s failure to enforce any clause of the GTCs at any time shall not be construed as a waiver of the right to enforce it later.
If any clause of the GTCs is found to be null or void for any reason, the other clauses will remain valid, and the Parties will negotiate in good faith to amend the invalid clause.