Yes, you can cancel your trip to Puy du Fou if you are quarantined due to a suspected viral infection, but ONLY if you purchased our travel insurance from Allianz Travel at the time of booking.
To make things easier for unvaccinated visitors, antigen tests can be taken at a testing centre at the entrance to Puy du Fou (results in 15 minutes).
The Puy du Fou testing centre will be open:
- Sunday to Thursday: 8 am to 12 noon
- Friday and Saturday: 8 am to 9 pm
For your comfort during your visit, we strongly recommend taking the test before coming and bringing the negative result with you on the day of your visit, to reduce unnecessary waiting times. Depending on visitor numbers, waiting times at the Puy du Fou testing centre may be long.
Please note: self-test kits are not accepted as proof for the Health Pass.
These tests will be free on presentation of the Carte Vitale health insurance card. For visitors who are not resident in France, there will be a charge for the tests (€25 per test).
If unfortunately you test positive, you will be asked to follow the following instructions from the regional health agency: https://www.pays-de-la-loire.ars.sante.fr/coronavirus-covid-19-je-me-suis-fait-tester-et-ensuite
You can have a test at the Polyclinic in Cholet, with no appointment required (https://www.xlabs.fr/index.php/fr/) or at Les Herbiers by appointment (https://www.doctolib.fr/laboratoire/les-herbiers). You can also go to a chemist without an appointment, or to a doctor's or nurse's practice.
Due to the current circumstances, we are adjusting our booking and cancellation conditions for bookings of up to 20 people. We offer the following solutions:
• Free cancellation possible up to 21 days before the date of your visit (excluding transport)
• Postponement up to 7 days before the date of your visit (excluding transport)
Get access to optimum guarantees up to the day of departure and all through your stay with our multi-risk insurance (cancellation & interruption of your stay).
Learn more about multi-risk insurance.
We are currently receiving an extremely large number of calls and emails, and we thank you for your understanding and patience. It may take us longer than usual to answer your enquiry, but we are processing cases by chronological order of visit, starting with the earliest dates.
Our restaurants are open according to the strict sanitary protocols defined by the State Agencies. The capacity of each restaurant has been reduced to promote physical distancing. We have also expanded our takeaway sales outlets. The few catering outlets where the sanitary protocols cannot be applied will remain closed.
Your Grand Parc tickets are valid for the entire 2021 season (according to our opening schedule). In this case, you do not need to make any special arrangements with Puy du Fou and can come on the date of your choice when the park is open.
As well as the yellow period, "Special Offer" Grand Parc tickets will exceptionally be valid every day in the green period during the 2021 season. We have changed these tickets' validity dates and you do not need to contact our teams.
As well as the yellow period, "Special Offer" Grand Parc tickets will exceptionally be valid every day in the green period during the 2021 season. We have changed these tickets' validity dates and you do not need to contact our teams.
If Vendée is under lockdown when you plan to visit Puy du Fou, our teams will offer you a tailor-made solution taking account your personal constraints and our availability.
You will be able to change your booking AT NO EXTRA COST (excluding transport) to another date when we are open in the 2021 season.
If your place of residence is under lockdown when you plan to visit Puy du Fou, you will be able to change your booking AT NO EXTRA COST (excluding transport) to another date in the 2021 season.
We will offer you a tailor-made solution taking account your personal constraints and our availability.
Yes, if you test positive for Covid-19, you can cancel your journey but ONLY if you purchased our travel insurance from Allianz Travel at the time of booking.
Yes, you can cancel your trip if someone close to you has tested positive for Covid-19, but ONLY if you purchased our travel insurance from Allianz Travel at the time of booking.
On Cinéscénie evenings, visitors with reduced mobility can take advantage of a free shuttle bus service from the ticket gate to the seating area. There’s no need to worry about having a great evening!
The Accessibility Guide supplements the Visitor Guide with advice and information on the services and facilities available to improve the experience of disabled visitors.
A car park for visitors with mobility difficulties is available close to the gates of the Grand Parc. Simply go straight to the car park and show your disability card.
We offer manual wheelchair rental for €8 per day and electric wheelchairs for €25 per day. If you hold a disability card, please do not hesitate to contact us. Both services are available with or without prior booking (at the Services desk located near the Grand Parc entrances, past the ticket inspection gates), subject to availability. Reservation recommended.
Some paths in the Grand Parc have steep slopes and are therefore unsuitable for wheelchairs and visitors with mobility difficulties. For information about recommended routes, you will soon be able to download the Accessibility Guide. This guide is also available at the Information desk at the entrance to the Grand Parc.
Guide dogs and assistance dogs are welcome in the Grand Parc. Please let our bookings team (0820 09 10 10 – 0.12 per minute from a landline) know before you visit so we can help facilitate access.
Visitors who have visual impairments or who are blind can benefit from a free audio description of all major shows at the Grand Parc and the Cinéscénie through our mobile application.
Puy du Fou is equipped with loop systems to assist hearing impaired visitors. They are located at the Grand Parc entrances (at the Information, Tickets and Services desks) and in the reception areas of our hotels. We advise deaf and hearing impaired visitors to pick up an illustrated description of our shows. It is available at the Information desk at the entrance to the Grand Parc.
Le Bourg 1900: all the shops in the Bourg 1900 have disabled access. Le Village XVIIIème: It is easy to get around the Village XVIIIème, but some of the craft shops can be difficult to access. La Cité Médiévale: access is difficult due to steep slopes. We recommend either taking the white route shown on the map (page 9 in the Accessibility Guide) or one of the little trains. Recommended stop: Gare des Vikings. Le Fort de l’An Mil: we recommend using the entrances close to the fast food outlet Fort de l’An Mil “M”, to avoid the steepest slopes.
All of Puy du Fou’s hotels have rooms adapted for disabled visitors. To book one of these rooms, call our bookings team on 0820 09 10 10 (€0.12 per minute from a landline). Loop systems are installed at our hotel reception desks to assist hearing impaired visitors.
The Pass Accessibilité is designed to make it easier for our team to recognise you and to enable you to use the disabled entrances to our main shows. The Pass Accessibilité is available at the Grand Parc entrances (Information desk) or the Cité Nocturne entrance (ask at reception in the Cité Nocturne hotels) only on presentation of appropriate documentation. This pass is personal, named and dated, but does not guarantee access to specific shows.
We offer special rates for disabled visitors with appropriate documentation, details available here. To take advantage of these rates, contact our bookings team on 0820 09 10 10 (€0.12 per minute from a landline).
Visitors staying in the Cité Nocturne hotels can join Puy du Fou staff for a unique experience at a Discovery Workshop suitable for all ages (*):
A Journey into Falconry
During a 1 ½ hour workshop, visitors will discover the art of falconry and see how our falconers look after Puy du Fou’s 640 birds of prey each day. Price: €29 per person.
(*) Workshop takes place every day in green and yellow seasons in April, May, June, September, October & November , and on Mondays, Tuesdays and Wednesdays in July & August. Subject to availability. Children under the age of 18 must be accompanied by an adult for the workshop.
Puy du Fou was the first of the 15 largest French tourist attractions to gain the tourism industry’s Green Globe environmental certification. This shows our commitment to raising visitors’ awareness of environmental protection and to adhering to the three pillars of sustainable development: environmental, economic and social sustainability. For more information, see the “Our promises” section.
Pets are not allowed in Puy du Fou. Boarding kennels are available to look after them while you visit. Only dogs who have been tattooed or chipped are accepted. We recommend booking in advance as the number of places is limited. Rest assured that kennel staff are fully committed to animal welfare, and provide the same level of care as that given to Puy du Fou’s 1,500 animals.
To display or download Puy du Fou’s general terms and conditions, simply click here.
Following numerous scams regarding tickets purchased from private advertisements or auction sites, we advise you to only buy your tickets through our website www.puydufou.com or from authorised agents. Customer who have purchased their tickets from a source other than Puy du Fou or its authorised agents may be refused entry.
Any complaint must be addressed to the customer service department at Puy du Fou, according to the procedure detailed in the conditions of sale. Any consumer wishing to engage a mediation procedure can do so free of charge via the Médiateur du Tourisme et du Voyage (French Tourism & Travel Mediator) under the terms and conditions set out on the website www.mtv.travel/ within sixty (60) days from referral of the Seller and within a maximum of one year following a written complaint to the Seller.
For peace of mind, Puy du Fou cancellation insurance covers all services that you have booked (including tickets, short breaks and restaurants, except for Dog Kennels). Main events covered: general transport strikes, theft of tickets, illness & accidents. See the full terms and conditions of cancellation insurance.
For a €7 supplement on your “Grand Parc + Cinéscénie” or “Cinéscénie” ticket, you can treat yourself to superior seating for the Cinéscénie show (subject to availability). This surcharge guarantees you a central seat in our panoramic stands.This must be booked at the same time as your Cinéscenie ticket purchase on our website or by phone on 0820 09 10 10 (€0.12 per min from a landline).
Puy du Fou has a self-service left luggage facility located at the Grand Parc entrances, where you can safely leave your belongings and personal effects while you visit the Grand Parc. This service costs from €6,50.
Download the free Puy du Fou App from the App Store or Google Play. It will help you to plan and make the most of your visit to Puy du Fou, and complements the Visitor Guide that is available at the entrance to the Grand Parc each day Foreign visitors will also appreciate the simultaneous interpretation of our main shows into English, German, Spanish, Dutch and Russian. For more information, click here.
If you have a smartphone, you can enjoy a free simultaneous interpretation of our main Grand Parc shows (into English, German, Spanish, Dutch and Russian) via our Puy du Fou Mobile App, available from the App Store and Google Play. Please bring your earphones.
For an additional €20 per person per day, enjoy the Grand Parc at its best with the Pass Émotion (subject to availability). This supplement gives you reserved seating in the 7 major shows in the Grand Parc up to ten minutes before the show begins. We recommend booking this pass along with your ticket purchase or short-break booking, on our website, or by phone on 0820 09 10 10 (€0.12 per min from a landline).
Stay connected! We have free WiFi in all our hotels, at the Cinéscénie, at the entrance to the Grand Parc, and in the seating areas of shows 1 - 7. All you need to do to connect to the PUYDUFOU WiFi network is to enter your email address and accept the terms and conditions.
Children under 18 must be accompanied by a responsible adult. Unaccompanied children will be refused entry to the Grand Parc and all its shows and experiences. Children will also only be allowed to leave the Grand Parc if accompanied by a responsible adult.
The shows “Les Amoureux de Verdun”, "Le Premier Royaume", "Le Signe du Triomphe" and “Le Dernier Panache” can evoke strong emotions and their amazing realism may frighten our youngest visitors (as well as anyone disturbed by confined spaces).
Puy du Fou proposes a pushchair rental service near the Grand Parc entrances (at the Services desk just after the ticket inspection gates). This service costs €8 per day and is subject to availability. It is also possible to book your pushchair at the same time as your tickets or short break by calling our bookings team on 0820 09 10 10 (€0.12 per min from a landline).
Puy du Fou has changing facilities situated throughout the Grand Parc.
A visit to the Grand Parc will enable pupils to draw on the knowledge and skills they have learnt in school. The shows, historical villages, 55 hectares of nature, and more than 1500 animals of the Grand Parc will transport pupils and teachers on a great educational journey. Pupils on school trips must be supervised by responsible adults at all times.
Puy du Fou offers the “Weenect Kids” app to help you keep an eye on your children while you are visiting the Grand Parc. This is available from the Apple and Google Play stores and costs €7 per person per day (subject to availability ). Only available to smartphone users with internet access.
To ensure availability and comfort, we advise you to arrive 30 minutes before the show time advertised in the daily Visitor Guide.
It is strictly forbidden to bring any type of weapon, dangerous or illegal objects (such as anything with a blade, cutters, bombs, explosives, scissors, aerosols and gas canisters), drugs or alcoholic drinks to Puy du Fou.
We also advise you to limit the number of personal items, bags and luggage you bring in order to speed up entry to the Grand Parc. It is possible to leave the park and return throughout the day.
The Bourg 1900's shops are perfect for all your purchases and souvenir gifts. Continue the big adventure at home with our huge range of toys, costumes, DVDs, home décor and must-have Puy du Fou merchandise. You can also find a wide variety of products and items in our online shop at any time.
For artistic reasons, it is strictly forbidden to visit Puy du Fou’s Grand Parc in costume. Gate staff will be obliged to refuse entry or to ask you to change before you enter the park.
First aiders, doctors and nurses are available throughout Puy du Fou. If you need help, do not hesitate to contact our resident team. You can also visit our infirmary which is located between the "L’Orangerie" restaurant and the "Mousquetaire de Richelieu" show, or the aid station situated behind the Cinéscénie grandstand, on performance evenings. If you need specific medication refrigerated or particular medical equipment delivering, call 0820 09 10 10 (€0.12 per minute from a landline) before your visit.
The “Coupon-Restauration” is accepted as payment in all our fast-food outlets. Three values are available: €12, €15 and €20. Contact our bookings team on 0 820 09 10 10 (€0.12 per minute from a landline).
Certificates issued by ANCV and some issued by Kadéos, Cadhoc or Tir Groupé are accepted as payment for tickets, and in the restaurants and hotels at Puy du Fou.
To pay by these methods you must book by phone on 0820 09 10 10 (€0.12 per minute from a landline) at least 15 days before you intend to visit. These certificates must show the name and address of the holder and be used within the expiry date.
Save up to 20% by booking your table in one of a wide choice restaurants: "La Table des Ambassadeurs", "Les Deux Couronnes", "L'Atrium", "Le Banquet de Mérovée", "La Mijoterie du Roy Henry", "Le Café de la Madelon", "Le Relais de Poste", "L'Orangerie", "Le Bistrot", "L'Echansonnerie” and "Le Rendez-vous des Ventres Faims" subject to opening dates.
Write to us giving:
If you stayed in one of our hotels, please indicate your hotel and your room number.
Cinéscénie starts at 10.30pm in May/June/July and at 10pm in August/September. You are requested to arrive 1 hour before the start of the show. The production lasts 1 hour 40 minutes.
The gates of the Grand Parc open at 9.30am. The Grand Parc is open from 9.30am – 7pm during the yellow season, and from 9.30am – 10.30pm during the green season (inclusive of the evening show “Les Noces de Feu”). During blue season (with Cinéscénie show), it is open from 9.30am – 9pm.
Capture your memories! Our photographers are available all day in Le Bourg 1900, La Cité Médiévale and Le Fort de l'An Mil.
Puy du Fou works with the relevant authorities to ensure appropriate measures are taken for the security of our visitors. Since 2015, security arrangements at Puy du Fou have been substantially strengthened. We also work closely with the Prefecture, the Ministry of the Interior and the Gendarmerie Nationale to ensure that we always have support from the security forces. Visitors to Puy du Fou can count on the vigilance of our team, and our increased security arrangements, to ensure that they will have a peaceful visit.
Our team tailors each day to the the number of visitors that are expected. To plan your visit, download the programme from the home page of our website from 5.30pm the evening before. Each day, the Puy du Fou App and the Visitor Guide (available at the entrance to the Grand Parc) includes the timetable for each show and a wealth of useful information.
If you would like to listen (again) to the music from our evening show “La Cinéscénie”, CDs can be purchased from our online shop or the Bourg 1900 shops.
Follow news from Puy du Fou throughout the year by joining our community on social media:
- Facebook : https://www.facebook.com/PuyduFou
- Twitter : https://twitter.com/PuyduFou
- Instagram : https://instagram.com/puydufou
A gift card is a simple and practical way to treat someone special to the Puy du Fou experience. Choose your gift from the range of Puy du Fou tickets, short breaks and vouchers. Call now on 0820 09 10 10 (€0.12 per minute from a landline) to order your gift card and find out about all the conditions of use.
Become a member and join Puy du Fou’s extended family for exclusive offers and services throughout the season. For more information, see the Annual Pass section in the “Calendar & Prices” area.
Reservations for Puy du Fou's Grand Parc and Cinéscénie can be made on our website or by phone on 0820 09 10 10 (€0.12 per minute from a landline). If you have questions about specific services, special rates or anything else, please contact our reservation team by phone.
There are special rates for groups of more than 20 people. Click on the Group or CSC links to visit the appropriate areas of our website. Our sales team is also available on +33 (0)251 64 25 25 for further information.
There are plenty of toilet facilities available in the Grand Parc. They include disabled toilet facilities.
There are 6 themed hotels in Puy du Fou's Cité Nocturne for you to choose from. To discover our hotels, simply select the century you would like to sleep in! See also the short break prices listed under in the Calendar & Prices section.
Classic rooms in Puy du Fou hotels can accommodate up to 5 people (at least one of which must be an adult), except at the “Villa Gallo-Romaine” and the "Grand Siècle" which can accommodate up to 4 people – at least one of which must be an adult. Beds are as follows: 1 double bed (160cm x 200cm), 1 set of bunk beds (80cm x 190cm) and 1 small single bed (70cm x 180cm). A cot can also be added on request. WiFi is available in the reception areas, restaurants and rooms of our themed hotels.
For the deaf or hard of hearing, vibrating ear pieces can be provided (upon request and subject to availability).
For the blind or visually impaired, remote controls with oversized keys can be provided (upon request and subject to availability).
Our hotel reception desks are open 24 hours a day whenever the hotel is open. Rooms are available from 4pm and must be vacated before 11am.
When the temperature rises, you will need to take the usual precautions. But if you need to shelter from the heat, our ancient forest is a wonderful place to go. You may also appreciate the cool mists produced by the giant sprinklers that are found in various places in the Grand Parc, the shaded areas and our air-conditioned auditoriums.
All shows at Puy du Fou are designed to be performed whatever the weather. Therefore, all shows will take place if it rains. There are also many indoor shows, such as "Mousquetaire de Richelieu", "Le Mystère de La Pérouse", "Le Premier Royaume", "La Renaissance du Château", “Les Amoureux de Verdun" and "Le Dernier Panache", where you can shelter from either bad weather or heat.
You are advised to wear warm clothing for the Cinéscénie evening show.
There is a parking area reserved for camper vans, caravans and motor-homes. This area is free during the day, with charges for overnight parking from 1am - 7am (€10 per night). The following services are available on site: drinking water, waste disposal and electriciy charging point (water : €2 for 10 minutes, electricity from €2, payment by credit card only).
The closest station to Puy du Fou is Angers TGV. If you choose to come by train, this station can be reached from any of France’s major TGV routes, including from Paris, Marseille, Strasbourg and Lille. There is a shuttle bus from Angers TGV station to Puy du Fou. Tickets cost €14,50 per person (single) and €29 per person (return) and must be booked in advance. To find out more about the shuttle bus service, click here.
Our team can also provide a shuttle bus service from Nantes airport and other transport hubs for groups of at least two. This must be booked in advance. For prices and further information, contact our bookings team on (0820 09 10 10 – €0.12 per minute from a landline).
Puy du Fou is located an hour from Nantes Atlantique airport. Flights land here from Ajaccio, Bastia, Bordeaux, Calvi, Figari, Lille, Lyon, Marseille, Montpelier, Muhlouse, Nice, Paris, Strasbourg and Toulouse. For more information, click here.
Our team can also provide a shuttle bus service from Nantes airport and other transport hubs for groups of at least two. This must be booked in advance. For prices and further information, contact our bookings team on (0820 09 10 10 – €0.12 per minute from a landline).
Puy du Fou is accessible via the A87 autoroute (junction 28). We are located 3¼ hours from Paris, 3 hours from Bordeaux, 2 hours from Poitiers, 1½ hours from La Baule, 1½ hours from La Rochelle, 1 hour from Les Sables d’Olonnes, 1 hour from Nantes and 1 hour from Angers. For more information, click here.
Parking is free in all of Puy du Fou’s car parks. The various car parks open from an hour before the Grand Parc opens until an hour after it closes. Visitors who have booked to stay in Puy du Fou's hotels must park in the Cité Nocturne car parks. Follow signs to "La Cité Nocturne - Les Hôtels du Puy du Fou” when you arrive.
