Advice & Services

A car park for visitors with mobility difficulties is available close to the gates of the Puy du Fou. Simply go straight to the car park and show your disability card.

Some paths in the Puy du Fou have steep slopes and are therefore unsuitable for wheelchairs and visitors with mobility difficulties. For information about recommended routes, you will soon be able to download the Accessibility Guide. This guide is also available at the Information desk at the entrance to the Puy du Fou.

Visitors  who have visual impairments or who are blind can benefit from a free audio description of all major shows at the Puy du Fou and the Cinéscénie through our mobile application.

The Accessibility Guide supplements the Visitor Guide with advice and information on the services and facilities available to improve the experience of disabled visitors.

Le Bourg 1900: all the shops in the Bourg 1900 have disabled access. Le Village XVIIIème: It is easy to get around the Village XVIIIème, but some of the craft shops can be difficult to access. La Cité Médiévale: access is difficult due to steep slopes. We recommend either taking the white route shown on the map (page 9 in the Accessibility Guide) or one of the little trains. Recommended stop: Gare des Vikings. Le Fort de l’An Mil: we recommend using the entrances close to the fast food outlet Fort de l’An Mil “M”, to avoid the steepest slopes.

Puy du Fou was the first of the 15 largest French tourist attractions to gain the tourism industry’s Green Globe environmental certification. This shows our commitment to raising visitors’ awareness of environmental protection and to adhering to the three pillars of sustainable development: environmental, economic and social sustainability. For more information, see the “Our promises” section.

For an additional €20 per person per day, enjoy the Puy du Fou at its best with the Pass Émotion (subject to availability). This supplement gives you reserved seating in the 7 major shows in the Puy du Fou up to ten minutes before the show begins. We recommend booking this pass along with your ticket purchase or short-break booking, on our website, or by phone on  0820 09 10 10 (€0.12 per min from a landline).

If you have a smartphone, you can enjoy a free simultaneous interpretation of our main Puy du Fou shows (into English, German, Spanish, Dutch and Russian) via our Puy du Fou Mobile App, available from the App Store and Google Play. Please bring your earphones.

Puy du Fou proposes a pushchair rental service near the entrances (at the Services desk just after the ticket inspection gates). This service costs €8 per day and is subject to availability. It is also possible to book your pushchair at the same time as your tickets or short break by calling our bookings team on  0820 09 10 10 (€0.12 per min from a landline).

A visit to the Puy du Fou will enable pupils to draw on the knowledge and skills they have learnt in school.  The shows, historical villages, 55 hectares of nature, and more than 1500 animals of the Puy du Fou will transport pupils and teachers on a great educational journey. Pupils on school trips must be supervised by responsible adults at all times.

It is strictly forbidden to bring any type of weapon, dangerous or illegal objects (such as anything with a blade, cutters, bombs, explosives, scissors, aerosols and gas canisters), drugs or alcoholic drinks to Puy du Fou.
We also advise you to limit the number of personal items, bags and luggage you bring in order to speed up entry to the Puy du Fou. It is possible to leave the park and return throughout the day.

For artistic reasons, it is strictly forbidden to visit Puy du Fou in costume. Gate staff will be obliged to refuse entry or to ask you to change before you enter the park.

The “Coupon-Restauration” is accepted as payment in all our fast-food outlets. Three values are available: €12, €15 and €20. Contact our bookings team on 0 820 09 10 10 (€0.12 per minute from a landline).

There are plenty of toilet facilities available in the Puy du Fou. They include disabled toilet facilities. 

objetstrouves@puydufou.com

Write to us giving:

• a detailed description of the item
• The date and place when/where you lost the item
• Your contact details (address, e-mail and telephone)

If you stayed in one of our hotels, please indicate your hotel and your room number.

Cinéscénie starts at 10.30pm in May/June/July and at 10pm in August/September. You are requested to arrive 1 hour before the start of the show. The production lasts 1 hour 40 minutes.

Find out about the Puy du Fou rules here, and the Cinéscénie rules here.

Become a member and join Puy du Fou’s extended family for exclusive offers and services throughout the season. For more information, see the Annual Pass section in the Ticket Prices Page in the “Calendar & Prices” area.

Puy du Fou works with the relevant authorities to ensure appropriate measures are taken for the security of our visitors. Since 2015, security arrangements at Puy du Fou have been substantially strengthened. We also work closely with the Prefecture, the Ministry of the Interior and the Gendarmerie Nationale to ensure that we always have support from the security forces. Visitors to Puy du Fou can count on the vigilance of our team, and our increased security arrangements, to ensure that they will have a peaceful visit.

Follow news from Puy du Fou throughout the year by joining our community on social media:
 

- Facebook : https://www.facebook.com/PuyduFou

- Twitter : https://twitter.com/PuyduFou

- Instagram : https://instagram.com/puydufou

Classic rooms in Puy du Fou hotels can accommodate up to 5 people (at least one of which must be an adult), except at the “Villa Gallo-Romaine” and the "Grand Siècle" which can accommodate up to 4 people – at least one of which must be an adult. Beds are as follows: 1 double bed (160cm x 200cm), 1 set of bunk beds (80cm x 190cm) and 1 small single bed (70cm x 180cm). A cot can also be added on request. WiFi is available in the reception areas, restaurants and rooms of our themed hotels.

For the deaf or hard of hearing, vibrating ear pieces can be provided (upon request and subject to availability).
For the blind or visually impaired, remote controls with oversized keys can be provided (upon request and subject to availability).

All shows at Puy du Fou are designed to be performed whatever the weather. Therefore, all shows will take place if it rains. There are also many indoor shows, such as "Mousquetaire de Richelieu", "Le Mystère de La Pérouse", "Le Premier Royaume", "La Renaissance du Château", “Les Amoureux de Verdun" and "Le Dernier Panache", where you can shelter from either bad weather or heat. 

The closest station to Puy du Fou is Angers TGV. If you choose to come by train, this station can be reached from any of France’s major TGV routes, including from Paris, Marseille, Strasbourg and Lille. There is a shuttle bus from Angers TGV station to Puy du Fou. Tickets cost €16,90 per person (single) and €33,90 per person (return) and must be booked in advance. To find out more about the shuttle bus service, click here.
Our team can also provide a shuttle bus service from Nantes airport and other transport hubs for groups of at least two. This must be booked in advance. For prices and further information, contact our bookings team on (0820 09 10 10 – €0.12 per minute from a landline).

Puy du Fou is accessible via the A87 autoroute (junction 28). We are located 3¼ hours from Paris, 3 hours from Bordeaux, 2 hours from Poitiers, 1½ hours from La Baule, 1½ hours from La Rochelle, 1 hour from Les Sables d’Olonnes, 1 hour from Nantes and 1 hour from Angers. For more information, click here.