Information Coronavirus - COVID 19

Puy du Fou to re-open in June 11

The re-opening of tourist sites and theme parks in France’s green zone is set to take place on 2 June, together with restaurants in the region. In view of the complex measures that need to be put in place, Puy du Fou will open for its first visitors on Thursday 11 June, remaining open until 1 November 2020. The comprehensive range of health and safety initiatives, in accordance with government guidelines, will ensure guests’ safety at all times.

 

Puy du Fou puts safety at the heart of its opening

 

Puy du Fou has implemented a range of robust government-approved safety initiatives:

  • On arrival at Puy du Fou, visitors will be allocated spacious parking places, designed to limit their contact with others.
  • Within the Park’s perimeter, visitor flow will be organised and controlled at all times by the presence of 350 staff, supported by a surveillance video covering the entire park.
  • Every part of the Park accessible to visitors will be constantly disinfected throughout the day (restaurants, grandstands, toilets, hotel bedrooms, shuttle service).
  • Over 250 disinfection points will be available, and signs and information screens will remind visitors of social distancing and other safety procedures throughout their stay.
  • All Puy du Fou staff in contact with visitors will be equipped with personal protective equipment (masks, gloves, visors), and full trained in security and hygiene practices.
  • A doctor and medical team trained in the detection and management of Covid 19 will be on site every day.
  • The entrances and exits to all the shows have been widened and increased in number to allow for social distancing and regular visitor flow. 
  • The audience size for each show has been drastically reduced, to enable visitors to socially distance within their own family groups.
  • Each restaurant will welcome just 50% of its normal capacity in order to maintain distance between each table.
  • Visitors will also have the option of a new take-away set menu which will allow them to enjoy a meal in one of the many designated open air areas.
     

Customer care

Faced with exceptional circumstances, Puy du Fou is offering extremely flexible booking conditions. If you have booked tickets or an overnight stay on dates that have been cancelled as a result of the crisis, you will be offered an alternative solution, taking into account your specific requirements and Puy du Fou availability. Our teams are contacting visitors on an individual basis, in chronological order determined by the date of their visit, starting with the most immediate.

Anyone who wants to contact us directly may do so by email on saison2020@puydufou.com.  As the number of calls and emails we are currently receiving is extremely high, we appreciate your understanding and patience if you experience some delay.

 

FAQ’s

TICKETS & OVERNIGHT STAYS

•    I’ve booked tickets for the Grand Parc. How long are they valid for? 
o    Your Grand Parc tickets are valid for the entire 2020 season (subject to our opening dates). In this instance, there’s no need to contact Puy du Fou; you can turn up on the date of your choice.

 

•    I’ve booked ‘Special Offer’ Grand Parc tickets, valid for the ‘Yellow’ booking period. How long are they valid for?
o    For 2020, the ‘Special Offer’ Grand Parc tickets, valid for the ‘Yellow’ booking period, will also be valid every day during the ‘Green’ period. Tickets have been adjusted so there’s no need to get in touch with us.

 

•    I’ve booked an overnight stay or Puy du Fou tickets via a travel industry professional: a travel agency, ticketing agency, campsite or a public body … what should I do?
o    Please contact the organisation directly to find out the options available to you.

 

•    I’ve booked an overnight stay or Puy du Fou tickets between 3 April and 10 June 2020. What should I do ?
o    Our team will be in touch as soon as possible to suggest a suitable alternative.
As the number of calls and emails we are currently receiving is extremely high, we appreciate your understanding and patience if you experience some delay.
The response waiting time may be longer than usual as we are working in chronological date order, finding solutions first for the most immediate visits.

 

•    I’ve booked tickets or an overnight stay, including Cinéscénie, between 6 June and 18 July 2020. What should I do ?
o    Our team will be in touch as soon as possible to suggest a suitable alternative.
As the number of calls and emails we are currently receiving is extremely high, we appreciate your understanding and patience if you experience some delay. The response waiting time may be longer than usual as we are working in chronological date order, finding solutions first for the most immediate visits.

 

•    I’ve won a free ticket to the Grand Parc, valid for the ‘Yellow’ booking period. How long is it valid for?
o    For 2020, the ‘Special Offer’ Grand Parc tickets, valid for the ‘Yellow’ booking period, will also be valid every day during the ‘Green’ period. Tickets have been adjusted so there’s no need to get in touch with us.

 

•    The Cinéscénie show I had tickets for has been cancelled. Will I get priority for the extra shows on Friday 18 and Saturday 19 September 2020?
o    As far as possible, we will do all we can to give priority on the 2 new dates to those with tickets for one of the cancelled performances between 6 June and 18 July.

 

•    When will Puy du Fou contact me?
o    Our teams are contacting visitors on an individual basis, in chronological order of their date visit, and starting with the most immediate, to offer visitors an alternative solution. As the number of calls and emails we are currently receiving is extremely high, we appreciate your understanding and patience if you experience some delay.

 

 

ANNUAL PASS

•    I’ve bought a Grand Parc 2020 Annual Pass. Do you plan to offer any discount?
o    We’ll be in touch with all 2020 Annual Pass holders as soon as possible in order to agree a satisfactory solution.

 

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