Information Coronavirus - COVID 19

Faced with exceptional circumstances, Puy du Fou is offering extremely flexible booking conditions. If you have booked tickets or an overnight stay on dates that have been cancelled as a result of the crisis, you will be offered an alternative solution, taking into account your specific requirements and Puy du Fou availability. Our teams are contacting visitors on an individual basis, in chronological order determined by the date of their visit, starting with the most immediate.

Anyone who wants to contact us directly may do so by email on saison2020@puydufou.com.  As the number of calls and emails we are currently receiving is extremely high, we appreciate your understanding and patience if you experience some delay.

 

 

Puy du Fou puts safety at the heart of its opening

Puy du Fou has implemented a range of robust government-approved safety initiatives:

  • Wearing a mask is highly recommended, and is compulsory in every show, restaurant and other areas.
  • On arrival at Puy du Fou, visitors will be allocated spacious parking places, designed to limit their contact with others.
  • Within the Park’s perimeter, visitor flow will be organised and controlled at all times by the presence of 350 staff, supported by a surveillance video covering the entire park.
  • Every part of the Park accessible to visitors will be constantly disinfected throughout the day (restaurants, grandstands, toilets, hotel bedrooms, shuttle service).
  • Over 250 disinfection points will be available, and signs and information screens will remind visitors of social distancing and other safety procedures throughout their stay.
  • All Puy du Fou staff in contact with visitors will be equipped with personal protective equipment (masks, gloves, visors), and full trained in security and hygiene practices.
  • A doctor and medical team trained in the detection and management of Covid 19 will be on site every day.
  • The entrances and exits to all the shows have been widened and increased in number to allow for social distancing and regular visitor flow. 
  • The audience size for each show has been drastically reduced, to enable visitors to socially distance within their own family groups.
  • Each restaurant will limit its normal capacity in order to maintain distance between each table.
  • Visitors will also have the option of a new take-away set menu which will allow them to enjoy a meal in one of the many designated open air areas.

 

 

FAQ’s

 

•    I’ve booked tickets for the Grand Parc. How long are they valid for? 
o    Your Grand Parc tickets are valid for the entire 2020 season (subject to our opening dates). In this instance, there’s no need to contact Puy du Fou; you can turn up on the date of your choice.

 

•    I’ve booked ‘Special Offer’ Grand Parc tickets, valid for the ‘Yellow’ booking period. How long are they valid for?
o    For 2020, the ‘Special Offer’ Grand Parc tickets, valid for the ‘Yellow’ booking period, will also be valid every day during the ‘Green’ period. Tickets have been adjusted so there’s no need to get in touch with us.

 

•    I’ve booked an overnight stay or Puy du Fou tickets via a travel industry professional: a travel agency, ticketing agency, campsite or a public body … what should I do?
o    Please contact the organisation directly to find out the options available to you.

 

•    I’ve won a free ticket to the Grand Parc, valid for the ‘Yellow’ booking period. How long is it valid for?
o    For 2020, the ‘Special Offer’ Grand Parc tickets, valid for the ‘Yellow’ booking period, will also be valid every day during the ‘Green’ period. Tickets have been adjusted so there’s no need to get in touch with us.

 

•    When will Puy du Fou contact me?
o    Our teams are contacting visitors on an individual basis, in chronological order of their date visit, and starting with the most immediate, to offer visitors an alternative solution.

 

As the number of calls and emails we are currently receiving is extremely high, we appreciate your understanding and patience if you experience some delay. The response waiting time may be longer than usual as we are working in chronological date order, finding solutions first for the most immediate visits.

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