Information Coronavirus - COVID 19

Puy du Fou keeps you informed

Due to prevailing health conditions and the current government measures, Puy du Fou will not be able to open its doors from April 3rd.
Our teams are contacting all visitors with tickets or stays booked for a visit between 2 April and 8 June in order to find the best possible alternative.

For bookings from 9 June, the visitors affected by any calendar change will be directly contacted by the Puy du Fou teams. If you have not received any message from us, your booking is maintained and we invite you to consult our opening calendar on this page, which will be updated according to the evolution of the situation.
 

Our temporary flexibility on booking and cancellation conditions

Due to the current circumstances, we are adjusting our booking and cancellation conditions for bookings of up to 20 people.
 
We now offer the following solutions: 
 
•    Free cancellation possible up to 21 days before the date of your visit (excluding transport)
•    Postponement possible up to 7 days before the date of your visit (excluding transport)
 
Be fully covered until your day of departure and throughout your trip with our multi-risk insurance (cancellation & trip interruption).

Learn more about insurance

Frequently asked questions

 Q: "If Puy du Fou is not allowed to open at the time I intended to visit, will the booking be cancelled?"
A: If Puy du Fou is closed due to government requirements on the date you planned to visit, you will be able to change your booking AT NO EXTRA COST (excluding transport) to another date in the 2021 season. 
Our teams will also offer you a tailor-made solution taking account of your personal constraints and our availability.

Q: "If Puy du Fou's local area is under lockdown when I plan to visit, will my booking be cancelled?"
A: If Vendée is under lockdown when you plan to visit Puy du Fou, our teams will offer you a tailor-made solution taking account of your personal constraints and our availability. 
You will be able to change your booking AT NO EXTRA COST (excluding transport) to another date when we are open in the 2021 season.

Q: "If the area or country where I live is under lockdown when I plan to visit, will my booking be cancelled?"
A: If your place of residence is under lockdown when you plan to visit Puy du Fou, you will be able to change your booking AT NO EXTRA COST (excluding transport) to another date in the 2021 season. 
We will offer you a tailor-made solution taking account of your personal constraints and our availability. 

Q: "I can no longer come to Puy du Fou as I have tested positive for Covid-19. Can I cancel my trip?" 
A: Yes, if you test positive for Covid-19, you can cancel your journey but ONLY if you purchased our travel insurance from Allianz Travel at the time of booking.

Q: "Someone who was meant to come with me, or a family member who is not coming on the trip, has tested positive for Covid-19. Can I cancel my trip?"
A: Yes, you can cancel your trip if someone close to you has tested positive for Covid-19, but ONLY if you purchased our travel insurance from Allianz Travel at the time of booking.

Q: "I have been quarantined before I was due to travel because of a suspected viral infection, such as COVID-19. Can I cancel my trip and receive a refund?" 
A: Yes, you can cancel your trip to Puy du Fou if you are quarantined due to a suspected viral infection, but ONLY if you purchased our travel insurance from Allianz Travel at the time of booking.

Q: "I have bought an Annual Pass for the 2021 season. What will happen if Puy du Fou's re-opening is postponed again?"  
A: Anyone in this situation will receive a goodwill gesture depending on the length of postponement and the date when they bought the Annual Pass. 
Please contact our time travel experts for any other enquiries by calling +33 (0)820 09 10 10 (€0.12/min from a landline) from Monday to Friday, 9 am to 6 pm.

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