Advice & Services

Please find below a selection of advice and information about services to help you plan your visit to Puy du Fou España

Advice
Services

Printed Tickets
 

To facilitate your access to Puy du Fou España and avoid any technical problems, we recommend you bring printed tickets.
 

Coming to Puy du Fou España in outfit
 

For artistic reasons, it is strictly forbidden to come disguised or costumed at Puy du Fou España. Our reception teams will be obliged to refuse you access or to ask you to change begore entering at the Park.

What to wear to come to "El Sueño de Toledo"
 

If you are attending the night show « El Sueño de Toledo » it is advisable to provide clothes adapted to the weather of the day of your visit. Please provide a raincoat instead of an umbrella if it’s raing during the show.


In case of rain at Puy du Fou España
 

All shows that are or will be offered to visitors are designed to be presented regardless of the weather. « El Sueño de Toledo » like all our future shows, is kept in case of rain. 


In case of high temperature at Puy du Fou España
 

When the temperature rises, you will need to take the usual precautions.
 

Visitor Parking
 

Parking is free in Puy du Fou España. The Parking area is accessible on hour before the opening of the Park and up to one hour after the closing of the Park.

 

Getting to Puy du Fou España (by car)
 

Puy du Fou España is accessible via the CM 40. We are located 1 hour from Madrid and 5mn for the Historic center of Toledo. For more informations, click here.

 

Getting to Puy du Fou España (by train)
 

We advise you to arrange your train trips to the Toledo’s AVE Station which is located just a few minutes from Puy du Fou España by Taxi.

 

Getting to Puy du Fou España (by plane)
 

Puy du Fou España is located 1 hour from Adolfo Suarez Madrid-Barajas airport by car.

 

Puy du Fou España opening hours
 

Puy du Fou España will be open from 10:30 am to 8:30 pm in Tuesday, March, April & October. From May to September opening hours will be from 10:30 to 21:30. The show «El Sueño de Toledo» starts at 22:30 from May to September.

 

Book a transfer
 

There is a regular transport service between Madrid en Toledo:   

 

Prohibited items
 

It is strictly forbidden to bring any type of weapons, dangerous or illegal objects (such as blades, knifes, bombs, explosives, scissors, aerosols and gas canisters), drugs or alcoholic drinks to Puy du Fou España. We also advise you to limit the number of personal items, bags and luggage you bring in order to speed up entry to Puy du Fou España.
 

Emotion Pass
 

For an additional 12€ per day per person, enhoy your visit to the Park with the Emotion Pass. 

This supplement allows you to benefit from a reserved placement in the stands of the 4 major shows of the Park up to 10 minutes before the beginning of the shows. We advise you to book this supplement, with your tickets or your stay, on our website, or by phone at +34 925 63 01 35.

 

Special rates for disabled visitors
 

We propose specific rates for people with disabilities, on presentation of appropriate documentation, consult here.

To benefit from these rates, please contact your reservation team by phone at + 34 925 63 01 35.

 

Groups rates
 

Specific rates are available for groups of at least 20 people. Click here ( avec le lien) to access our group area.

Hours of «El Sueño de Toledo»
 

"El Sueño de Toledo" starts at 21:30 in march, april and october; 22 :30 from may to september. Please arrive at least 1 hour before the start of the show. The performance lasts about one hour. During the show, the access lights (car parks and roadsà will be turned off).

 

Bookings
 

Bookings for "El Sueño de Toledo" can be made on our website or by phone at + 34 925 63 01 35. For any specific questions (service, prices, special services, etc.), please contact our booking team by phone.

The seating location is automatically assigned. Depending on capacity availability, your seats can be located in the next row but we are always very careful so that families or groups are sitting together. Please note that tickets cannot be exchanged, refunded or refunded. 

 

General conditions of service
 

To view and download the terms and conditions of Puy du Fou España, simply click here. As a result of numerous scams on the sale of tickets purchased from classified or auction sites, we advise you to buy your tickets only on our website www.puydufou.com/espana or from authorized retailers, otherwise access to Puy du Fou España could be denied. Any complaint must be addressed to the customer service of Puy du Fou España according to the procedure indicated in the conditions of sale.

Cualquier reclamación debe enviarse al servicio de atención al cliente de Puy du Fou España según el procedimiento indicado en las condiciones de venta.

Stay in touch

Followers news from Puy du Fou España throughout the year by joining our community on social media:

 

Guide dogs
 

Guide dogs and assistance dogs are welcome in Puy du Fou España. Please contact our Reservations Service at +34 925 63 01 35 so we can help you to organize your visit.
 

Unaccompanied minor
 

Children under 18 must be accompanied by a responsible adult. Unaccompanied children will be refused entry to Puy du Fou España and all its shows and experiences. Children will also only be allowed to leave Puy du Fou España if accompanied by a responsible adult.
 

School visits to Puy du Fou España
 

A visit to the Parc will enable pupils to draw on the knowledge and skills they have learnt in school. The shows, historical villages, will transport pupils and teachers on a great educational journey. Pupils on school trips must be supervised by responsible adults at all times.
 

Care Centre
 

First aiders and nurses are available throughout Puy du Fou España. If you need help, do not hesitate to contact our resident team. You can also visit our aid station situated behind the "El Sueño de Toledo" grandstand, on performance evenings. If you need specific medication refrigerated or particular medical equipment delivering, call +34 925 63 01 35 before your visit.
 

Disabled parking
 

A car park for visitors with mobility difficulties is available in Puy du Fou España. Simply go straight to the car park and show your disability card.
 

Wheelchair
 

There are wheelchairs at your disposal. Just ask our team at the security door.
 

Accessibility of shows for blind and partially-sighted visitors
 

Visitors who have visual impairments or who are blind can benefit from a free audio description of all major shows at the parc and El Sueño de Toledo through our mobile application.
 

Access to the shows in the Park
 

To ensure availability and comfort, we advise you to arrive 30 minutes before the show time advertised in the daily Visitor Guide
 

Toilets in Puy du Fou España
 

There are plenty of toilet facilities available in Puy du Fou España. They include disabled toilet facilities.
 

Gift card
 

Give your family and friends an unforgettable experience with a Puy du Fou España gift card! A gift card is a simple and practical way to treat someone special to the Puy du Fou España experience. Choose your gift from the range of the Puy du Fou España.

Puy du Fou España Annual Passes
 

Become a member and join Puy du Fou España’s extended family for exclusive offers and services throughout the season. For more information, see the Annual Pass section in the “Calendar & Prices” area.

Superior seats at « El Sueño de Toledo »
 

For €8 more, you can get superior seating for the show «El Sueño de Toledo». This surcharge guarantees you a central seat in our panoramic tribune. This must be booked at the same time as your «El Sueño de Toledo» ticket. It can be purchased on our website or by phone on + 34 925 63 01 35.

Security at Puy du Fou España
 

Puy du Fou España works with the relevant authorities to ensure appropriate measures are taken for the security of our visitors. They can count on the vigilance of our team, and our increased security arrangements, to ensure that they will have a peaceful visit.


Puy du Fou España mobile application
 

App Store and Google Play. It allows foreign visitors to benefit from the simultaneous translation of all our shows in English and French.


Translation of our shows
 

If you have a smartphone, you can enjoy a free simultaneous interpretation of our main Grand Parc shows (into English and French) via our « Puy du Fou España » Mobile App, available from the App Store and Google Play.

Eat smart!
 

Book your table in one of a wide choice restaurants for phone +34 925 63 01 35.


Free WiFi at Puy du Fou España
 

Keep connected! We have free WiFi at Puy du Fou España, in the seating areas of « El Sueño de Toledo » show. All you need to do to connect to the PUYDUFOUESPANA WiFi network is to enter your email address and accept the terms and conditions.
 


Puy du Fou España rules
 

Find out about the Puy du Fou España rules here.
 

Did you loose something at Puy du Fou España?
 

Please, drop us an email at objetosperdidos@puydufou.com, with the following information:

  • A detailed description of the item
  • The date and place when/where you lost the item
  • Your contact details (address, e-mail and telephone)