Advice & Services

Please find below a selection of advice and information about services to help you plan your visit to Puy du Fou España

Advice
Services

Book your tickets in advance

Book your tickets in advance (at least 72 hours before your visit) and benefit from a 25% discount. Do it through here, by telephone on +34 925 630 135 from 10 am to 6pm Monday to Friday or through the mail comercial.es@puydufou.com 
In the event of unexpected circumstances arising from the current health situation, the following changes may be made: 

- Booking of tickets: modifiable up to 72 hours before the date of the visit.
- Bookings of hotel stays: can be modified up to 15 days before the date of arrival at the accommodation.

PUY DU FOU ESPAÑA OPENING HOURS

Puy du Fou España open its doors at 10 am.
Closing times vary according to the calendar. During the months of March, April and October, the park closes at 9 pm starting "El Sueño de Toledo" at 9:30 pm, at 9:30 pm in September starting “El Sueño de Toledo” at 10 pm and from May to August at 10 pm starting "El Sueño de Toledo" at 10:30 pm. In November and December the park closes at 6:30pm.
You can check the opening hours for the day of your visit in the Calendar and Opening Hours section by selecting the desired date.

PLAN YOUR VISIT

We advise our visitors to plan their visit before arriving at Puy du Fou España to make sure they don't miss anything and enjoy their day with peace of mind. Consult the Programme for the day up to 48 hours before your visit, with the times of each show.
Available on our website and through our Puy du Fou España App.
If you are visiting Puy du Fou España to enjoy "El Sueño de Toledo", please remember that spectators are advised to arrive at Puy du Fou España one hour in advance and that the ticket allows access to "El Arrabal" and "La Puebla Real" from 8pm.

ACCESS TO THE SHOWS IN THE PARK

To ensure availability and comfort, we advise you to arrive 30 minutes before the show time advertised in the daily Visitor Guide which you can find here, in our mobile app or at the entrance of Puy du Fou España.

EMOTION PASS

For an additional 12€ per day per person, enjoy your visit to the Park with the Emotion Pass. This supplement allows you to benefit from a reserved placement in the stands of the 4 major shows of the Park up to 10 minutes before the beginning of the shows. We advise you to book this supplement, with your tickets or your stay, on our website, or by phone at +34 925 63 01 35 or through the mail comercial.es@puydufou.com

HOURS OF "EL SUEÑO DE TOLEDO"

"El Sueño de Toledo" starts at 9:30 pm in March, April and October, at 10 pm in September and at 10:30 pm from May to August. Please arrive at least 1 hour before the start of the show. The ticket allows access to "El Arrabal" and "La Puebla Real" from 8 pm.
Access to the stands is possible one hour before the start of the show. Please be in your seat at least 15 minutes before the start of the performance.
The performance lasts about 70 minutes.

SUPERIOR SEATS AT "EL SUEÑO DE TOLEDO"

For €8 more, you can get superior seating for the show «El Sueño de Toledo». This surcharge guarantees you a central seat in our panoramic tribune. This must be booked at the same time as your «El Sueño de Toledo» ticket. It can be purchased on our website or by phone on + 34 925 63 01 35 or through the mail comercial.es@puydufou.com

IS IT POSSIBLE TO BRING SOME FOOD?

Puy du Fou España offers a wide range of gastronomic options in its Taverns and Pubs. There are also picnic areas for visitors who bring their own food from home.
It is forbidden to bring camping coolers (rigid or not) or similar objects with a capacity of more than 20 litres.

PRINTED TICKETS

Tickets are valid in paper format or in digital format by displaying them on your mobile device. In order to speed up access and avoid possible technical failures, we recommend bringing printed tickets with you. Each person must present their ticket individually, either printed or on their own mobile device.

UNACCOMPANIED MINOR

Children under 18 must be accompanied by a responsible adult. Unaccompanied children will be refused entry to Puy du Fou España and all its shows and experiences. Children will also only be allowed to leave Puy du Fou España if accompanied by a responsible adult.

COMING TO PUY DU FOU ESPAÑA IN DISGUISE

For artistic reasons, it is strictly forbidden to come disguised or costumed at Puy du Fou España. Our reception teams will be obliged to refuse you access or to ask you to change begore entering at Puy du Fou España.

WHAT SHOULD I WEAR TO VISIT PUY DU FOU ESPAÑA?

Puy du Fou España is set in a natural environment of around 30 hectares, so we recommend you wear comfortable clothes and shoes for your visit. Also, don't forget to check the weather and the day's temperatures; wear a rain jacket in case of rain or protection against high temperatures.
If you come to see "El Sueño de Toledo", temperatures tend to drop during the night, so keep this in mind!

IN CASE OF RAIN AT PUY DU FOU ESPAÑA

All shows that are offered to visitors are designed to be presented regardless of the weather. « El Sueño de Toledo » like all the other shows, are kept in case of rain.

IN CASE OF HIGH TEMPERATURE AT PUY DU FOU ESPAÑA

Temperatures in Toledo during the summer season tend to be high, so remember to adapt your clothing and footwear to your visit. Don't forget accessories to protect you from the sun, use sunscreen and keep cool and hydrated during your visit.

PROHIBITED ITEMS

It is strictly forbidden to bring any type of glass, weapons or sharp objects, dangerous or illicit products, drugs or alcoholic drinks to Puy du Fou España. It is forbidden to bring camping coolers (rigid or not) or similar objects with a capacity of more than 20 litres. We also advise you to limit the number of personal items and bags you bring in order to speed up entry to Puy du Fou España.

GETTING TO PUY DU FOU ESPAÑA

BY CAR : Puy du Fou España is accessible via the CM 40. We are located 1 hour from Madrid and 5mn for the Historic center of Toledo. For more informations, click here.
BY TRAIN : We advise you to arrange your train trips to the Toledo’s AVE Station which is located just a few minutes from Puy du Fou España by Taxi.
BY PLANE : Puy du Fou España is located 1 hour from Adolfo Suarez Madrid-Barajas airport by car.

For more informations, click here.

BOOK A TRANSFER

There is a regular transport service between Madrid en Toledo:   
•    Click here to book your transfer from Madrid
•    Click here to book your transfer from Toledo

ACCOMMODATION

May you need any help finding accommodation near Puy du Fou España, you can consult these organization websites:

•    Oficina de turismo de Toledo
•    Oficina de Turismo de Castilla La Mancha
•    Diputación Toledo
•    Oficina turismo España

PUY DU FOU ESPAÑA RULES

Find out about the Puy du Fou España rules here.

STAY IN TOUCH

Followers news from Puy du Fou España throughout the year by joining our community on social media:

Facebook
Instagram
Twitter

VISITOR PARKING

Parking is free in Puy du Fou España. It is open everyday from 10:00 am until one hour after the park closes. No vehicle may remain in the car park after the closing time. On the days of "El Sueño de Toledo" the car park will be closed for the duration of the show and will close 3 hours after the show starts (for example, if "El Sueño de Toledo" starts at 9:30 pm the car park will close at 00:30 am). Check the Calendar and Opening Hours section. 

PARKING FOR PEOPLE WITH DISABILITIES

The Puy du Fou España car park has reserved parking spaces for people with disabilities, marked in blue and located in the areas closest to the entrance gate.

ADAPTED TOILETS

The toilets at Puy du Fou España are adapted for people with reduced mobility

WHEELCHAIR

Puy du Fou España offers a manual wheelchair rental service for visitors on request. We advise you to book in advance by contacting our reservations team on + 34 925 63 01 35 or by emailing comercial.es@puydufou.com

GUIDE DOGS

Guide dogs and assistance dogs are welcome in Puy du Fou España. Please contact our Booking Service at +34 925 63 01 35 or by emailing comercial.es@puydufou.com so we can help you to organize your visit.

AUDIO DESCRIPTION OF THE SHOWS

Thanks to our mobile application Puy du Fou España, visually impaired people can benefit from a free audio description for the night show "El Sueño de Toledo".

TRANSLATION OF "EL SUEÑO DE TOLEDO"

Enjoy the simultaneous interpretation of « El Sueño de Toledo » show into English and French via our Puy du Fou España Mobile App available on the App Store and Google Play. The use of headphones is mandatory.

MEDICAL SERVICE

Puy du Fou España's medical team is available throughout opening hours. We have defibrillators throughout the site and an infirmary point which can be found next to the entrance.
For any particular request for cold storage of medicines or delivery of specific medical equipment, please call +34 925 63 01 35 before your visit.

Pet daycare

Pets are not allowed in Puy du Fou España. If you need to leave your pet in the care of professionals during your visit, please contact Mis Mascotas by telephone: +34 686 786 299 or by email: info@rcmismascotas.es who offer a pick-up and drop-off service for your pet at the park.
We advise you to book a place to ensure availability as the number of places is limited. Mis Mascotas pet day-care is committed to respecting animal welfare in all its forms, with the same care with which the animals of Puy du Fou España are treated.

SECURITY AT PUY DU FOU ESPAÑA

Puy du Fou España works with the relevant authorities to ensure appropriate measures are taken for the security of our visitors. They can count on the vigilance of our team, and our increased security arrangements, to ensure that they will have a peaceful visit.

FREE WIFI AT PUY DU FOU ESPAÑA

Keep connected! We have free WiFi at Puy du Fou España.

LOST ITEMS

Please, drop us an email at objetosperdidos@puydufou.com, with the following information:

- A detailed description of the item
- The date and place when/where you lost the item
- Your contact details (address, e-mail and telephone)

SCHOOL VISITS TO PUY DU FOU ESPAÑA

The Shows and Period Villages will take pupils and teachers on a great educational journey through time. Cross 30 hectares of nature to discover the life of yesteryear in the Period Villages and enjoy each of the Shows as they retrace the exploits of great heroes of History. Pupils on school trips must be supervised by responsible adults at all times.

SEASON TICKET

Become a member and join Puy du Fou España’s extended family for exclusive offers and services throughout the season. For more information, see the Season ticket section.

GIFT CARD

Give your family and friends an unforgettable experience with a Puy du Fou España gift card! A gift card is a simple and practical way to treat someone special to the Puy du Fou España experience. Choose your gift from the range of the Puy du Fou España. For more information, click here.

EAT SMART!

Book your table in one of a wide choice restaurants by telephone on +34 925 630 135 from 10 am to 6pm Monday to Friday or through the mail comercial.es@puydufou.com

PUY DU FOU ESPAÑA MOBILE APPLICATION

Use it as a complement to the visitor's guide that you will receive when you enter to Puy du Fou España. Find the day's programme 48 hours before your visit, check the opening times of each show, consult the interactive map to move around and locate the shows, the Period Villages, the Taverns and Pubs, the Stalls and all the services available so you won't miss a thing. Available on  App Store and Google Play

GENERAL CONDITIONS OF SERVICE

To view and download the terms and conditions of Puy du Fou España, simply click here.
We recommend the purchase of tickets exclusively through the official channels: website www.puydufou.com, telephone +34 925 63 01 35 or email comercial.es@puydufou.com; or through authorised distributors such as travel agencies and advance ticket sales companies. 
Puy du Fou España reserves the right to refuse admission to visitors with tickets purchased from unauthorised distributors.

Any complaint must be addressed to the customer service of Puy du Fou España according to the procedure indicated in the conditions of sale.